酒店服务常用英语口语
1. Good morning/evening. Reservation. May I help you?
早上好/晚上好，这里是...酒店客房预订部，请问需要什么帮忙吗？
2. What can I do for you?
我能为您帮什么忙吗？
3. Hold on line, please. Could you please hold on?
请稍等（电话中） 请稍等，好吗？
4. Could you wait a minute, please?
请稍等，好吗？
5. Are you with a company?
您是公司预订吗？
6. May I know you departure date?
请问您的离店日期是哪天？
7. How long will you stay with us?
请问您住几天？
8. How many people are there in your party?
您们一共几个人？
9. That will be four nights.
四个晚上。
10. May I know the arrival date, please?
请问哪天入住？
11. Is it just for tonight?
请问只住今天一晚吗？
12. When do you check in?
请问您什么时候入住？
13. Would you like a single room or a double room?
请问你想订单人间还是双人间？
14. What kind of room would you like/prefer?
请问您喜欢什么样的房间？
15. Would you please tell me your full name, please?
请问您的全名是？
16. And your address, please?
请问您的'地址？
1)Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）
2)How do you do? (-- how do you do ?)您好！
3)Hello (or hi )!您好！
4)How is everything (with you )?
（您的）一切都好吗？
5)How are you getting on ( or along ) these days ?这几天过得如何样？
6)How are you ? (- Fine ,thank you .and you? )您的躯体好吗？
7)Glad (nice ) to see you .
见到您专门快乐。
8)Welcome to our hotel.
欢迎到我们的酒店来！
上菜时,报菜名要声音洪亮、清楚,并用手示意,有配料应先上配料后上菜,介绍菜名,如:这是本店的招牌菜过桥排骨,我们做的排骨口味浓郁,微辣,是客人最受欢迎的一道菜